Urban Company

About the Company

Urban Company is a technology-driven marketplace offering a wide array of home and beauty services through a network of trained professionals across 59 cities in India, the UAE, Singapore, and Saudi Arabia. The platform enables consumers to access services such as cleaning, repair, and personal care, along with assisting service professionals with training and resources. Recognised as the leading platform in India by the Redseer Report, Urban Company addresses the challenges of a fragmented market, ensuring quality and accessibility in the rapidly growing home services sector projected to reach US$97.4 billion by 2029.

Strengths

• The consumer-first approach has built strong market trust.
• Transparent pricing improves user confidence and clarity.
• Wide service range with quality-vetted professionals.
• User-friendly apps drive a seamless customer experience.
• A scalable model enables fast national and global growth.

Risks

• Fair labour practices and worker welfare remain ongoing concerns.
• Dependence on gig workers affects consistency and margins.  
• Data breaches pose serious cybersecurity and privacy risks.  
• Negative publicity can erode customer trust and brand value.  
• Changing gig economy laws may hinder operational flexibility.